Term & Conditions

1. Communication Consent

We may collect personal information such as your name, phone number, email address, and other relevant details when you interact with any Madhavbaug clinic, including franchise or affiliated clinics, through our website, phone, forms, or in person.

By voluntarily providing your contact information to any Madhavbaug clinic, you authorise and consent to receive communications from us through SMS, RCS, WhatsApp, email, phone calls, or other communication channels. These communications may include, but are not limited to:

• Appointment confirmations and reminders
• Healthcare services and programme information
• Health tips and wellness programmes
• Customer support communications
• Promotional or informational messages related to Madhavbaug services

By providing your details, you expressly consent to be contacted by Madhavbaug and its associated clinics, even if your number is registered under NDNC (National Do Not Call) / DND (Do Not Disturb) registries, in accordance with applicable TRAI regulations.

You may withdraw your consent to receive promotional communications at any time by contacting us through the details provided on our website.

2. Introduction to Terms of Use

The following is the Privacy Policy & Terms of Usage, read together with the Privacy Policy, that govern your purchase and use of the products and services (the "Products") from the mibPULSE app, and constitute a legally binding agreement between you ("the Customer," the "User" or "the Caregiver") and mibPULSE.

Under the Information Technology Act, 2000, this document is an electronic record generated by a computer system and does not require any physical or digital signature. It is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

The mobile application mibPULSE ("The App") belongs to Vaidya Sane Ayurved Laboratories Limited, and its Corporate Office at 1702 to 1706, 17th Floor, Mahavir Business Park, Opp. Eternity Mall, Teen Haath Naka, Junction of Eastern Express Highway, Lal Bahadur Shastri Marg, Thane West, Maharashtra 400604.

"You"/"User" means any natural or legal person who has downloaded and installed the app and provided registration data.

"Doctor/registered medical practitioner" means any person permitted to practise medicine by the National Commission for Indian System of Medicine (NCISM), duly authorised and verified by us.

By downloading and installing the app, you are bound by these Terms of Service and any other binding document adopted by the company.

3. Creating an Account

To use certain features of The App, you must create an account and provide information including your name, gender, email address, account password, mobile number and billing/shipping address.

Registration information is protected by our Privacy Policy.

You represent and warrant that the information you submit is truthful, accurate and kept up to date.

Your mibPULSE username and password are personal to you. You may not transfer your account and you are responsible for all activity associated with it.

mibPULSE is not liable for loss or damage resulting from your failure to keep your account credentials confidential. Report any suspected unauthorised use immediately to [support email].

Keep your email address up to date so we can communicate with you electronically.

By creating an account, you agree to receive communications from us via email, telephone, SMS and chat. You may opt out at any time by notifying us by email.

4. Communications

By using the app, you consent to receiving calls, auto-dialled and/or pre-recorded messages from us using the telephone number you've provided, subject to our Privacy Policy.

This consent includes clarification calls and marketing/promotional calls. To opt out, email us at [support email].

You may also be contacted by service providers with whom we've contracted in furtherance of our rights and obligations under other agreements, contracts or policies.

Sharing of your information is governed by our Privacy Policy. We do not share your contact information with third parties unconnected to the app or its services except where required to provide our services.

5. Security Policy

All transactions on The App are secure.

Personal information is encrypted using 256-bit Secure Sockets Layer (SSL) technology before being transmitted over the internet, ensuring privacy and a high level of security.

6. Membership, Usage & Eligibility

Membership and usage of The App is restricted to individuals aged 18 or older, or emancipated minors with legal parental/guardian consent, who are fully competent to enter into these Terms.

Membership is not available to those deemed incompetent to contract under the Indian Contract Act, 1872.

You are solely responsible for the confidentiality of your username and password; activity under your account is deemed to be yours.

Providing false or inaccurate details may result in suspension or termination without notice.

The app is owned by us and may be automatically upgraded. These terms also apply to future upgrades.

We reserve the right to terminate this agreement or suspend accounts without notice or stated reason.

7. Price and Payment

Installation and use of the app, including certain services, is free. This no-charge policy may be amended at the company's discretion.

Booking a doctor or registered medical practitioner consultation requires payment for video or phone consultations before the consultation begins. Clinic consultations are payable after the consultation.

"Buyer" means any user of the app services and "Seller" means the company/app.

We are not liable for loss or damage arising from lack of transaction authorisation, exceeding bank-agreed limits, or other payment-related issues.

All payments must be made in Indian Rupees. The app does not facilitate transactions in other currencies.

All product prices include applicable statutory taxes.

We make every effort to keep pricing and availability accurate but reserve the right to correct errors and cancel sales arising from typographical mistakes.

Delivery charges: Minimum order value ₹1,000. Orders of ₹1,000 or more attract a standard delivery charge of ₹80 per order. Delivery times vary by location and product type.

• Credit Card
• Debit Card
• Net Banking

Payments are processed securely through our authorised online payment service partners.

8. Use of Information on The App

Information on the app is not a substitute for professional medical advice or treatment.

Do not make medical decisions based solely on this information. Always consult a qualified healthcare professional.

The app does not endorse views or opinions included in its content or other information provided through our services.

Submitting questions, feedback or reviews does not create a professional relationship between you and the app.

9. Third-Party Information

All Content on the app, including text, graphics, interfaces, photographs, trademarks, logos, sounds, music, design documents and artwork, is owned by us.

The app may link to third-party websites not associated with us. We have no control over third-party content.

If third-party content infringes any intellectual property rights, the third party is solely responsible.

Reproducing, republishing, uploading, posting, publicly displaying, encoding, translating, transmitting or distributing our content without express prior written consent is not permitted.

10. User Content

Content you upload or post becomes our property. You grant us a worldwide, perpetual, transferable right to use it for any purpose, including promotional and advertising use, without compensation to you.

You also grant us the right to sub-license these rights and to bring infringement actions.

We may edit or remove any submitted material at our discretion.

Users posting content must verify its truthfulness and authenticity.

We may verify submitted information with relevant sources if required.

We are not liable for false or misleading information provided by users.

Unlawful content will be removed upon notice from relevant authorities.

11. User Obligations

You agree not to cut, copy, distribute, modify, recreate, reverse-engineer, disseminate, publish or create derivative works from any information or software from The App without prior permission.

Unlimited or wholesale reproduction and unwarranted modification of Content is not permitted.

• Access the app using any method other than the provided interface, including deep-linking, robots, spiders or automated tools.
• Abuse, harass, threaten, defame or violate the legal rights of others.
• Interfere with or disrupt access to the app or its servers and networks.
• Impersonate any person or entity or misrepresent affiliation.
• Publish harmful, obscene, defamatory, discriminatory or unlawful content.
• Post content infringing copyright, patent or trademark rights.
• Upload viruses or harmful code.
• Probe, scan or test vulnerabilities of the app.
• Trace information about other users.
• Use the app for unlawful purposes.
• Publish false or misleading information.

We may disclose your information to law enforcement or government officials where required for investigation, legal compliance or lawful court orders.

We are not obligated to monitor posted material but may remove or edit content that violates these Terms.

12. Disclaimer of Warranties and Limitation of Liability

All information, products and services made available through the app by Madhavbaug Clinics & Hospitals, Vaidya Sane Ayurved Lab Limited and its franchisees are provided on an 'as is' and 'as available' basis.

We disclaim warranties of any kind to the extent permitted by law. Your use of the app is at your sole risk.

We assume no responsibility for damages or viruses affecting your equipment from accessing or using the app.

We make reasonable efforts to keep information accurate but accept no liability for errors.

We cannot guarantee the adequacy, currency or completeness of content.

Product colours displayed depend on your monitor and may not exactly match delivered products.

We are not responsible for loss or damage arising from reliance on user-posted reviews.

We reserve the right to modify or withdraw any part of the app or its content without notice.

13. App Availability

We take reasonable care to keep The App available 24/7, 365 days a year.

The App may become temporarily unavailable due to maintenance, technical issues or reasons beyond our control.

We do not warrant uninterrupted access, although we may provide notice of scheduled maintenance.

14. Links to Third-Party Websites

We link to third-party websites, including online payment service partners who process Net Banking and Card payments.

We are not responsible for the availability or proper functioning of linked pages.

We are not liable for any loss or inconvenience caused by using third-party links.

15. Terms of Sale

The App may accept or decline any order at its absolute discretion, without liability.

We reserve the right to discontinue any programme or offer and to limit order quantities without prior notice.

You confirm that you have fully and accurately disclosed your personal and health information and consent to its use by the app and affiliates.

All products are sold and dispensed by authorised Madhavbaug™ Clinics via the app and/or its affiliates.

If you are a patient, parent or authorised representative, you appoint the app/affiliates as your agent for obtaining prescriptions, packaging and delivering products.

By purchasing, you authorise shipment of your order by post/courier to your designated location.

If you are acting as a parent/legal guardian/authorised person, you confirm that you have the authority to provide these representations on behalf of the patient.

16. Prescription Medication Policy

The app strictly follows applicable laws and regulations for dispensing prescription medication.

The app will not dispense prescription medication without a valid prescription from an authorised medical officer of a Madhavbaug™ clinic, wherever required.

If our clinic has questions regarding your prescription, you authorise them to consult the prescribing medical officer.

Drug information available on the app is for informational purposes only and does not constitute diagnosis, treatment or medical advice.

You must confirm awareness of indications, side effects, drug interactions and effects of missed doses or overdose before consuming medicines.

A carer may order prescription medicines on behalf of the patient.

17. Cancellation, Return and Refund Policy

We issue a full refund if you receive a defective item, products are lost or damaged during transit, or products are past their expiry date.

Refunds through Credit/Debit Card or Net Banking usually take 7–10 working days depending on bank processing time.

Cash refunds are not issued under any circumstances.

To request a refund, email your order details and reason for the request to [support email].

Customer support is available through missed-call number 022-48933666 or online chat during business hours.

Damaged, incomplete or incorrect orders must be reported within 3 working days of receipt.

For non-defective products, unopened and unused items may be accepted for return within 15 working days after deducting applicable restocking charges.

• Diet products are not eligible for replacement or exchange.
• Health Monitor products are not eligible for replacement or exchange.
• Equipment products are not eligible for replacement or exchange.
• Products marked as non-returnable cannot be exchanged.

18. Appointment Cancellation

The App acts only as an intermediary connecting Users with Doctors/registered medical practitioners for booked services.

Once an appointment is confirmed, the Company informs the Doctor who provides consultation at the agreed time, location and mode.

Once an appointment is confirmed, no refund is provided upon cancellation.

The Company may, at its discretion, provide a full or partial refund if the Doctor becomes unavailable or an alternative Doctor cannot be arranged.

19. Location of Services

We currently provide phone call and face-to-face video consultation services within India.

We also assist users in booking appointments for direct/in-person consultations.

For assistance, contact us through the support details provided on our website.

20. Copyrights, Trademarks & Intellectual Property

The App provides users access to view content only for visiting, ordering and communicating.

All materials including images, illustrations, text, logos, page headers and designs are the copyright and intellectual property of the Company.

Other trademarks appearing on the app belong to their respective owners.

You agree not to reproduce, duplicate or copy any content without separate written permission.

21. User Indemnification

You agree to indemnify, defend and hold harmless The App and its officers, directors, employees, agents, partners, licensors, advertisers and suppliers.

This applies to claims, losses, expenses, damages and costs resulting from:

• Violation of these Terms and Conditions.
• Activity performed through your account.
• Content submitted by you that violates laws or third-party rights.
• Defamation, privacy invasion or intellectual property infringement.

We reserve the right to exclusively defend and control any claim and you agree to cooperate with our defence.

22. Compliance with Laws

Users of The App must comply with all applicable laws and regulations while using the services.

Applicable laws may include the Foreign Exchange Management Act 1999, Customs Act, Information Technology Act 2000 (as amended), Prevention of Money Laundering Act 2002, Foreign Contribution Regulation Act 1976, Income Tax Act 1961 and applicable Export–Import policies.

Users are responsible for ensuring that their usage of the Payment Facility and The App complies with applicable legal requirements.

23. Applicable Law and Jurisdiction

These Terms and your use of the App are governed by and interpreted according to the laws of India.

Any disputes shall be subject to the jurisdiction of courts located in Thane, Maharashtra.

24. Dispute Resolution

These Terms are governed by Indian law without regard to conflict-of-law provisions.

Failure to enforce any provision does not waive our right to enforce that provision later.

In case of conflict between these Terms and any other electronic statement or policy, these Terms shall prevail.

Disputes involving rights, compensation, refunds or other claims shall be resolved through a two-step Alternate Dispute Resolution (ADR) process.

• Mediation: Parties will first attempt an amicable resolution. If unresolved within 30 days, the matter proceeds to arbitration.
• Arbitration: The dispute will be referred to a sole arbitrator appointed by the Company. The decision shall be final and binding.

Arbitration shall be conducted in English, seated in Thane, Maharashtra and governed by Indian law.

25. Severability

If any provision of these Terms is found unlawful, void or unenforceable, that provision shall be considered severable.

The remaining provisions of these Terms will continue to remain valid and enforceable.

26. Submissions

The App may accept, edit or reject any materials submitted by users including ratings, reviews, questions, feedback and testimonials.

Submissions must not contain offensive, abusive, unlawful, obscene, defamatory or objectionable content.

By submitting content, you grant the App a royalty-free, non-exclusive and transferable licence to use, copy, distribute, display, reproduce, edit, translate and publish such content.

You represent that your submissions do not violate any third-party intellectual property, privacy or publicity rights.

You may not introduce viruses, worms or harmful components through submissions.

The App does not endorse user submissions and is not responsible for any loss arising from reliance on such content.

27. Replacement Policy

Replacement requests for damaged or mutilated products must be submitted within 10 days of delivery.

Replacement requests should be sent to [support email] along with relevant order details.

28. Order Cancellation, Shipping & Delivery Notes

• Cancellation: Orders once placed cannot be cancelled.
• Shipping Accuracy: Please verify your address carefully. Delivery is guaranteed only to the address confirmed in your order acknowledgement.
• Delivery Note: At the time of delivery, ensure the product received is properly packed and undamaged before accepting delivery.

This information is provided for general awareness of our terms of service and does not constitute legal advice.

For specific concerns, please contact us using the details available on our Contact Us page.